Using This Site
1. Browser
We have developed our site to be compatible with both PC's and Mac's and with
both Internet Explorer and
Netscape Navigator.
The site works and views best in the latest versions of these browsers, which
you can download free from their sites.
2. Navigation: You can navigate through the main body of the site
by either drilling down or searching by keyword/s or part number/s.
Keyword & Part Number Search: To search by keywords, simply type the product, brand,
or descriptive word and click go. The search will go through our database
and retrieve products related to the word/s of headings and descriptions.
Usually you will receive more information than you need. For instance, if
you were to type "circular saw" you would see not only the power tool, but
blades and any other item that had "circular", "saw", or "circular saw" in
it's heading or description. In addition, you will see at the top of the returned
screen four ways to refine your search. You can search within the results
just retrieved, search within certain product lines, search by a manufacturer
or by industry.
Drilling Down: Our database is set up in three layers. The main headings
are Departments, which are divided into Categories and they in turn are divided
into subcategorizes. To find an item, choose the most appropriate Department
and so on to the Sub category level. We have tried to place items as logically
as possible, although some items may be in two or three subcategorizes.
3. Products
Each item on the site has at least two sizes of pictures, along with its part
number, description and price. We have tried to put as much information as
possible in the description. In some cases there simply was very little and
in others you will find a great deal. In addition to this we will be adding
over time some associated documents. These documents are PDF files from our
database or from other web sites. For instance, a woodworking machine would
have an associated document of the owner's manual, parts breakdown, manufacturers
specifications, etc. To see and download these files you need Adobe
Acrobat, which is down loadable free from the Adobe site.
4. Features of the Week
The Features of the Week is information or items we thought you would be interested
in seeing. Some products are on sale others are new and some we put there
because they are in a Sub-category you might not normally go to. Some of the
items will be here for longer than a week to make sure everyone gets a chance
to see them before we replace them with other items. They are still on the
site, just back in their usual area.
5. Login
Once you have registered and entered your login and password you have access
to your personal information. You can review, edit or delete all your personal
information from the "Account Information" pages. You can also add as many different
shipping addresses as you need. All information relating to our customers
is stored in a secure environment separate from our Web site. To better protect
your credit card, the number is not stored and you must re-enter it for every
purchase. If you forget your password, please use the "Retrieve Password"
function. The system will automatically send you out an email with your password.
We recommend you change it after using this reminder to maintain your information
security. Should there be a
problem with the item/s you have ordered or a typing error in your order profile
that will not allow us to proceed, we will need to contact you.
6. View Cart
This screen allows you to see what items you have added to your shopping cart
before you move to the checkout and purchase section or return to shopping.
It shows the items and a subtotal, but does not include tax charges. This
can only be seen at the checkout stage. On this screen you can delete an item
or clear the cart completely, print the cart out so you can have a paper copy
or for faxing the order in. You can also change the quantity ordered. To delete
and item, simply check the remove button and hit Update Order. You
can also Continue Shopping if you wish. The last button, Place Order,
is for when you have finished shopping and would like to proceed to the checkout.
7. Checkout Process
Our Checkout pages are Verisign Secured, to ensure your information is protected to the fullest. For previous customers you just need to login and the system retrieves your
shipping address and information. If you are a new customer you need to fill
out these information fields.
Page One: Here you fill out your shipping/billing address as well
as your login name and password. When you submit it takes you once more to
the cart to confirm your items. If they are correct then hit Place Order.
Page Two: The second page of the checkout process shows you a breakdown
of your order. It lists each item and it's price. The total costs of items,
the shipping and then the appropriate taxes and finally the grand total. At
the bottom you are asked what form of payment, either credit card or an account
purchase you would like to use. Please Note: Only those companies or organizations
set up with accounts may use purchase orders. If you wish to apply for
an account please hit the Purchase Orders link on the Home Page and down load
the PDF credit application. Fax to 1-877-278-6657 when completed.
Page Three: The second page asks for your credit card information.
All fields are required to continue. Please enter your name, address and credit
card number with expiry date. Please Note: Our new security system is very
sensitive to credit card numbers and expiry dates. If your credit card number
& expiry date will not go through, please e-mail (custserv@houseoftools.com)
or Call us at 1-800-661-3987 8:00am - 5:pm Mountain Standard Time
and we can help process your order. Also, to increase card security, our system
is designed so it does not store your credit card number, so it must be entered
for each purchase.
Page Four: This is the confirmation page reviewing your shipping/billing
address, product items and totals. Please take the time to print this screen
for your records. Finally, all you need to do is hit the purchase button.
This sends your order to us and an automatic e-mail is sent to you with your
order reference number. Please note: All shopper and payment information is
encrypted and secure.
8. Frequently Asked Questions
Here we have all the information on the House of Tools plus frequently asked
questions on products, ordering, shipping, returns and our policies. If you
have any questions, which do not appear in these lists do not hesitate to
contact us. custserv@houseoftools.com
or Phone 1-800-661-3987 between 8am and 5pm Mountain Standard time.
Quick Keys:
9. Current Flyers
This quick key takes you to the flyers currently in effect. You will always find
at least one flyer and sometimes up to three special offers.
10. Gift Ideas
This quick key takes you to a collection of products we feel would make great
gifts. We pull the items from all over the site and put them in one place
for easy access. Prices start as low as $5.00, and the items cover a variety
of interests from books & general tools to some very specific and unique items.
We try and change the items shown about twice per month.
11. Recommend Our Site
This is a link to the "Let'em Know" system where you can send a note to a
friend who you think might enjoy our site. You enter both yours and your friend's
name and e-mail address and a message is sent telling them you recommended
our site. House of Tools or "Let'em Know" makes no use of either your or their
e-mail address. Please see our Privacy and Security section or contact us
if you have any concerns.
12. Links
Here we list links to suppliers and manufacturers of tools and machinery.
In addition we also list sites on woodworking, metalworking, tool reviews
& comparisons and magazines.
13. View Stores & Contact Us
Here is our customer service e-mail address along with our toll free phone
and fax lines. In addition you can see the address of our retail stores and
a pop map of their locations, to make it easier for you to visit us.
14. Insurance Loss Replacement
If you need insurance loss replacement for any tools or machinery contact
us. We have staff specializing in insurance replacement. We'll work with you
and your insurance company to replace your equipment so you can get back to
work.
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Please ask for the Insurance Specialist
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National Line
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1-800-944-8779 |
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Local Lines
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Saskatoon
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1-306-653-5555 |
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Edmonton
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1-780-944-9600 |
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Calgary
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1-403-258-0005 |
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Langley
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1-604-534-4853 |
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Victoria
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1-250-391-4555 |
15. Purchase Orders
We accept purchase orders from any of the following Canadian organizations or
companies: Federal, Provincial or Municipal Government Agency, Institution or
Department; any Public School, College or University; any publicly traded
company listed on the TSE and any company who has set up an account with us. For those organizations or companies who have not already ordered from us and would like to set up an account, please download the PDF credit application below, complete and fax it back to us. It normally takes two to three business days to process
a credit application. If you have any questions, please contact us by e-mail
or phone. To download this document you need Adobe Acrobat Reader and is down
loadable free from the Adobe site.
PDF CREDIT APPLICATION
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PDF ORDER FORM
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Please Return Application By Fax.
Fax:1-877-278-6657
Questions & Concerns
E-mail: custserv@houseoftools.com
Phone: 1-800-661-3987
16. Privacy & Security
Please see our Privacy
& Security section for a full explanation regarding your private information
and credit card security.
17. Currency
Exchange rates are monitored and adjusted by an automated system so you will
always see the most current rates. Billing for Canadian customers will be
in Canadian dollars. U.S. or International customers will be billed in U.S.
dollars and will be billed at the current exchange rate when their card is
charged.
